Market Segments

Over the last two years, HCL’s Hospitality competency has grown at a significant pace and is today one of the prominent IT services providers in this domain. Through our experiences, we have touched, partnered and transformed the businesses of, primarily, Hotel Chains, Online Travel Portals and Airlines and, also those of Cruise Liners, Restaurants and Theme & Amusement Parks.

HCL targets the Hospitality market with a micro-verticalized approach through focused & tailor-made solutions in the following segments.

• Hotels: We have been instrumental in providing our Hotel customers with next generation services in the following few areas - Revenue Management , Sales Incentive Management , Event Management, Customer Management, Marketing & Promotions , Mobile Bookings . These are high impact , business critical applications which contribute significantly towards revenue growth /cost reduction.

• Cruise Liners: HCL has been working with cruise liners to enhance their customer experience and management, which enabled them to achieve quick turnaround as well as higher customer retention and satisfaction.

• Restaurant Chains: HCL has an enriching experience of working with the world’s leading fast food chain and has strong and continued relationship of over four years with them.

• Theme Parks: This is one of the current focus segments of the Hospitality market and HCL- has been actively involved and working towards providing the customer's customer with enhanced experience.