Service Portfolio
Reservations & Bookings
HCL has helped its Travel & Hospitality customers achieve increased bookings and reduced distribution costs across various channels. including websites, travel portals, travel agencies, Travel and Management Companies (TMC) and call centers.
We also helped customers to differentiate and gain competitive edge through successful implementation and investments in new technologies like GNE, Kiosks and mobile related features.
HCL helped a popular online travel portal handle 300,000 hits per day through its unique architectural design
Customer Acquisition & Retention
HCL has developed applications for both Corporate and Retail Travel companies to support their customer acquisition events in areas like Automated Personalized Marketing, Promotional Offers, and Discount Offers. We have extensive experience in Pricing and Rate Engines which auto-calculate negotiated rates and making them available to customers.
On the Customer Retention front, the CRM & Loyalty Applications help Travel & Hospitality companies to gain competitive edge by getting repeat business based on effective analysis and allocation of resources.
HCL helped a leading hotel in maintaining the system uptime to 99.8% and reduced tickets by over 60% in 6 months
HCL helped a leading Hotel save over 400 K annually on support of Loyalty management application.
Revenue Management System (RMS)
A Revenue Management System comprises planning, forecasting and reporting functionalities for better allocation of resources. The forecasting can be done based on historical data, advance bookings, algorithms applicable for rooms in case of Hotels, Food & Beverage, seat bookings in case of Airlines , Restaurants with a remarkable accuracy of +/-5%. The reporting functionality will generate dynamic reports weekly, monthly, quarterly, and yearly in addition to as and when required.
HCL helped a leading Hotel Chain increase uptime of its Revenue Management Applications from 97% to 100%
Sales Incentive Management System (SIMS)
This system manages yearly sales goals and generates incentive reports for employees. SIMS provides separate user interfaces to employees and their managers. A manager can view sales goals and can generate reports based on various parameters like location or revenue and time. This system is fully integrated with others systems like Revenue Management and Account Management system that provide the interface to generate reports with different parameters across the systems.
Key Account Management System
This system maintains guest and traveler accounts in hierarchical representation. It gives a scientific way of classifying the accounts in Marketing types and types of contracts. Accounts are classified in marketing type like GP (Global Preference), TMC (Travel Management Company), Wholesale, Airline, Embassy and LNR (Local Negotiated Rates). The contracts are classified as Transient, Group, Air Crew and their combinations with LRA (last room availability)/NLRA (not last room availability), Floating and Ceiling Rates. It also provides a workflow for Divisional Account Processing and Preferred Destination. Account details, managers, contacts, local & global rate quotes and group leads are some other information that is maintained in the application.
HCL helped a leading airline in managing corporate fares with real-time discounts calculated over published fare
Mobility
HCL has helped its customers enhance their website functionality for mobile access. The solution helps redirect mobile users from the home page to the Mobile website which is WAP enabled.
HCL helped a leading hotel increase its bookings almost 5.5 times within a short span of 4 weeks through implementation of mobile enhancement solutions.
Intranet Portal
HCL has experience of developing Intranet portals for its Travel & Hospitality customers with specific requirements pertinent to this industry. This helps customers to increase enterprise wide communication and collaboration and reduce cycle time for corporate transactions.
HCL develops a worldwide intranet application which enables the hotel to ramp up the users by 93.75% in 6 months
Entertainment Services
HCL has capabilities in next generation entertainment services for in-flight as well as in-room entertainment covering hardware and engineering capabilities as well as network and software capabilities. HCL’s expertise in this area includes, real time access to guest choice of entertainment, compatibility with guests’ own multimedia devices, capturing guest preferences for improved customer relationship management and integration with relevant systems and networks.
Share