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Ideapreneurs - Engineering AND R&D Services

The vibrant intrapreneurial culture - Ideapreneurship , has given birth to institutional and grassroot programs that help in seeding ideas, mentoring creativity and harvesting innovation. Till date over 32000 ideas have been generated with 11000+ implemented generating an impact of over $633mn for our clients.

How
Sathiyanarayan an Moorthy
Sathiyanarayan an Moorthy
TARANGA PHUKAN
TARANGA PHUKAN
SHILPA KHIRBAT
SHILPA KHIRBAT
MITHUN SRINIVAS PRABHAKAR
MITHUN SRINIVAS PRABHAKAR
SADIQUA AMIN
SADIQUA AMIN
RAMYA SUBRAMANIAN
RAMYA SUBRAMANIAN
RABIA SHARMA
RABIA SHARMA
BARUN GUPTA
BARUN GUPTA
NEHA BHATIA
NEHA BHATIA
PREM SUNDAR
PREM SUNDAR
MONA JAIN
MONA JAIN
ANUPAM ANAND
ANUPAM ANAND
SIMY CHACKO
SIMY CHACKO
MUTHUKRISHNAN MARI
MUTHUKRISHNAN MARI
Sathiyanarayan an Moorthy
Sathiyanarayan an Moorthy Working with HCL Technologies as a Senior Technical Manager
Situation
  • The client, headquartered in California, is the world's leading public listed company that designs and manufactures networking devices.
  • Sathiyanarayanan from HCL was managing the testing teams and was responsible for every testing function that his team undertook.
Problem
  • The client was looking at optimizing the costs and overcoming the difficulty of managing the resources
Solution
  • Sathiyanarayan's idea was to shift the price model from Time & Material mode to Fixed Price Proposal
Impact
  • The idea helped save huge cost as the client converted all their existing projects to Fixed Price Proposal
TARANGA PHUKAN
TARANGA PHUKAN working with HCL Technologies as a Senior Technical Manager.
Situation
  • The client is a global leader in printing product and services 
  • The client was looking to create a software-led solution to augment their new services business 
  • Taranga from HCL was helping the client in creating and testing the software
Problem
  • The client wanted to build a solution and market it within a short period of time  
  • The client had only one test printer to give to the HCL team to test the software
  • The client was also unable to plan the logistics of making the resources available
Solution
  • Taranga and his team developed an effective concept of printer simulator that would allow the tester to perform various needed tests
  • The stimulator printer saved the client time and money that would’ve spent in purchasing /arranging more and more physical printers for testing
Impact
  • The idea capitalized on the time that would have spent in waiting for the printers to be delivered and installed 
  • It made up for the opportunity cost that the service would have taken to reach to the market
SHILPA KHIRBAT
SHILPA KHIRBAT Working with HCL Technologies as a Deputy Manager.
Situation
  •  The client is the second largest provider of mobile telephones and the largest provider of fixed line telephones in all of United States
Problem
  • The client wanted to alleviate user experience and therefore improve their Net Promoter Score and Customer Satisfaction
  • There were employees who were constantly serving 116.6 MN customer sround the clock, which became an expensive proposition
  • The client was getting a huge number of calls and was incurring huge costs for live chats
Solution
  • Shilpa gave the idea of an elevated experience of self-support section of the website called e-support
  • The idea enabled the customer to go online and get their queries self-serviced through the portal
Impact
  • The idea reduced the number of complaints reaching the customer care team
  • E-support also helped reduce call volumes, request to call back, and the turn-around time to find solutions
SIMY CHACKO
SIMY CHACKO Deputy General Manager with HCL Technologies.
Situation
  • The client is an anti-virus vendor   
  • Simy from HCL, as part of ERS Practice group, was helping the client inimproving the malware detection rate
Problem
  •  Working particularly on product sustenance and support service, Simy reckonedthe need to better the quality, time to market of the product and productivity of engineering team
Solution
  • Simyand his team put together two dynamic tools called IntelligentSustenance Engineering (ISE) and Intelligent Tech Support (ITS)  
  • The ERS team saw another opportunity and created a tool called iPlanwhich is conceived as the panacea for business pain points
Impact
  • As a result of 44% improvement in the malware detection rate, client’sproduct became one of the top 5 in terms of detection rate  
  • ISE and ITS helped HCL in winning a valuable business in sustenance,testing and support  
  • iPlan accelerated the rate of product innovation by 25% and reducedcustomer support overheads up to 45%
PREM SUNDAR
PREM SUNDAR Senior Project Manager with HCL Technologies.
Situation
  • The customer is the world's largest aerospace and defense company.
  • Its aviation electronic systems and products are installed in the flight decks of nearly every aircraft in the world.
  • Prem Sundar from HCL technologies is helping the customer in optimising its database and improving database query performance
Problem
  • The captured data used to get updated on Objectivity, an object-oriented database  
  • It was time consuming as the limited query options of Objectivity compelled theuser to write a new code for each queryx
Solution
  • Prem Sundar came up with the idea of a new query language and spent the next18 months developing it   
  • His hard work resulted in AQL (Ascend Query language), which allowed the user towrite a query code in just 5 minutes, which used to take 7 days earlier
Impact
  • The language saved $5.02 mn in just one year
  • It is now customer’s intellectual property with plans of getting this idea patent
  • Understanding the power of this idea, the customer also tried to sell the idea to Objectivity
NEHA BHATIA
NEHA BHATIA Working with HCL Technologies as a Project Manager.
Situation
  • The client is one of the world’s largest software manufacturers
  • Neha from HCL, and her Quality Assurance team was helping the client infinal sign off from QA  
Problem
  • The client had 20,000 test cases in their system, which they were running manually
  • The client also had new releases every three months, which, for the testingteam, became a never-ending job
Solution
  • Neha offered the client a more robust and efficient automation system withscripts that could free up client’s precious time
  • Team alsocreated adaptorsthat enabled the teamto test the blocked testcases
Impact
  • Right after this idea was presented, the client agreed to give the team4800 test cases to automate
  • Neha’s team created 5 adaptors, which indeed is a huge step for any vendor.
RAMYA SUBRAMANIAN
RAMYA SUBRAMANIAN Working with HCL Technologies as a Technical Lead.
Situation
  • The client is a major American Internet corporation, one of the world’s first email providers.  
  • Ramya Subramaniam from HCL was working closely with the client to make theirorganization function more systematically and effectively
Problem
  • Ramya discovered that a major part of the work within her client’s organization wasconducted on email, which resulted in communication lost across several platforms
  • The client was missing an effective project management tool
Solution
  • The solution to the client’s problem was within the HCL framework  
  • Ramya created a project management tool that helped her client manageindividual projects
Impact
  • The tool collated the entire communication at one point
  • It eliminated the one big hurdle of using IM and email  
  • The tool also helped the manager look into the scheduled task and take careof the factors, slowing down the process
SADIQUA AMIN
SADIQUA AMIN Working with HCL Technologies as a Lead Engineer.
Situation
  • The client is in the field of testing chipsets, mobile devices and network infrastructure for telecom companies
  • Sadiqua Amin from HCL was helping the client in developing the test cases and run the tests
Problem
  • There were thousands of test cases running every week
  • The log files based on passed and failed test cases took more than  2 hours to get segregate
Solution
  • Sadiqua gave the idea of automation, which helped in sorting the files in a meaningful folder in just 2-3 minutes
Impact
  • Sadiqua’s idea saved the client a lot of valuable time and money
MUTHUKRISHNAN MARI
MUTHUKRISHNAN MARI working with HCL Technologies as an Associate Project Manager.
Situation
  • The client is one of the world’s leading players in avionics and manufacturers of flight management systems to aircraft manufacturers and government agencies  
  • Muthukrishnan from HCL was helping the client as an Associate Project Manager
Problem
  • The communication between the flight management function and the actual displayat FGFP was recorded using a data analyzer in binary format
  • Unfortunately, decoding that binary format was quite a difficult task
  • It took an engineer close to 30 minutes to spot an error, 15 hours per requirement totest and another 150 hours to raise a problem report
Solution
  • Muthukrishnan and his team developed the ARINC 661 Decoder to simplydecode the binary data into a more readable format  
  • The tool readand converted the datain Excel format to spot the deficiency  
  • This allowed engineers to alter the test case environment and re-executethe test again
Impact
  • The ARINC 661 Decoder brought down the time taken to identify failure toless than a minute
  • By removing manual effort, the testing team added speed and efficiency toits advantage  
  • The success of the Decoder also resulted in using it for another project thatused ARINC 661 protocol for display
ANUPAM ANAND
ANUPAM ANAND Project Manager with HCL Technologies
Situation
  • The customer is an American multinational software corporation that develops,manufactures, licenses, and supports a wide range of products and servicesrelated to computing.
  • Company is a global leader that wanted to accelerate the usage of its search engine.
  • Anupam Anand from HCL technologies is helping the software firm accelerate the usage of their search engine.
Problem
  • The software company was missing out on tremendous business opportunities because its search engine was configured only for its own web browser. 
Solution
  • Anupam gave the idea of a Universal Installer that will install customer’s search engine as the default search engine in all web browsers.
  • He created an application, which once implemented was expected to increase traffic to the customer’s search engine and thereby increase revenues
Impact
  • Anupam’s ideas generated a business impact of $23 mn.
  • Moreover, the Universal Installer fetched the customer 758 mn unique clicks globally, in just one year
MONA JAIN
MONA JAIN Working with HCL Technologies as a Deputy General Manager.
Situation
  • The client is one of the world’s largest software manufacturers
  • Mona from HCL was helping the client as a development manager, specializing in technology
Problem
  • One of the client’s product required multiple releases over a period of time  
  • This release required undergoing a mandatory set of tests and therefore therewas a need of a testing team
Solution
  • Mona suggested the Test Lab model with ‘core and flex’ team arrangement
  • The idea allowed to assign flex engineers, based on need, and charge themfor the number of hours they have worked
Impact
  • The idea allowed the work to be done with full ownership
  • This also encouraged the client to use the same model for differentprojects, bringing more value to HCL
BARUN GUPTA
BARUN GUPTA Technical Specialist with HCL Technologies
Situation
  • Customer is a Canada based telecom company in the business of unifiedcommunications, specializing in call center operations
  • Barun Gupta is a technical specialist with HCL helping the telecom companyto make their system user friendly
Problem
  •  Barun’s client functioned in the traditional way. That is, the user had to copy thenumber from the web on to the handphone to make a call to the toll-free number
Solution
  •  Barun’s idea enabled users to make calls with a click of a button right there on theweb. It reduced the expense of placing the complaint and eliminated the discomfort ofcopying the number on the phone  
  • The idea allowedmaintaining of automated records of allthe conversations, so as a userif you speak to the call center more than once, you don’t have to run them throughthe information that you’ve already shared 
  • Apart from voice call services, it allowed users to choose multiple communicationchannels - a chat window to make a request and a video call with the call center agent 
Impact
  • Barun and team HCL created a generalized framework for WebRTC andshared it with other clients who use call centers   
  • This framework also got showcased at the Mobile World Conference inBarcelona in 2013
RABIA SHARMA
RABIA SHARMA Working with HCL Technologies as a Test Lead
Situation
  • The client is a public listed New York based corporation, creating system software that runs in the mainframe, distributed computing, virtual machine and cloud computing environments
  • The client took over a leading software company dealing in domain monitoringproducts, which added more products to the client’s portfolio 
  • Rabia from HCL, was helping the client in transforming the current application into a web-based one
Problem
  • The client had to transform a desktop-based application into a web-based one with strong architecture and feature enhancement
Solution
  • Rabia suggested the use of automation tools like Selenium for the web and Perl for the database validation
Impact
  • The idea reduced the manual effort and saved a great amount of time
  • The framework’s powerful and adaptable design allowed easy validation of future enhancements in the product
MITHUN SRINIVAS PRABHAKAR
MITHUN SRINIVAS PRABHAKAR Associate Project Manager with HCL Technologies.
Situation
  • The client is one of the world’s leading manufacturers of heating, ventilation and air conditioning systems for residential and commercial units
  • Mithun from HCL was helping the client in developing a cost effective design
Problem
  • The client was installing high–efficiency motors in small rooftop air conditioners
  • A problem, which needed a solution in a crunched deadline of 12 days 
Solution
  • Mithun’s idea enabled him to prepare a design in just 4 days  
  • Redesigning the motor mount and filing a joint patent for the idea with the client, helped save cost efficiently
Impact
  •  Mithun and his team introduced a cost- effective design, which brought downthe cost of unit by $10  
  • Considering the cost benefit, the client allowed Mithun and his team to makea design’s prototype
Disclaimer –“ The content presented here are based on real life situations and experiences of real ideapreneurs for providing training to and motivating HCL’s resources. The contents of this collateral are not intended to disparage or criticize any entity/ competitor’s way of working/ deliverables and any such connotation, if conveyed is purely unintentional and regretted. The names of the clients have not been disclosed to maintain confidentiality of HCL’s clients. No part of this collateral may be reproduced or transmitted in any form or by any means, electronic or mechanical, including printing, photocopying, recording or by any information storage and retrieval system, without prior written permission of HCL.”
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