Service Offerings
Transforming Business Operations
It is critical for an ISV to ensure that the efficiency of its Business Operations
is better than its competitors, each penny invested has an assured and time-bound
ROI, operations are process-oriented and expends optimal budget. To ensure that
all these objectives are met, HCL has designed several tools and service offerings.
Monitoring
Spend Management
- ETL tool enabling extraction of all spend data from internal and external business
cube
- Automated item level cleansing, classification and de-duplication through web enabled
spend analysis tool
- Querying and Report generation at the End User level
- Reports on spend by Vendor, Commodity, Geography, Preferred supplier, and Spend
range
Business Benefits
- View accurate spend information at the aggregate and line item level
- Rapidly identify time-sensitive savings opportunities
- Enhanced financial and business reporting & analysis
- Eliminate duplicate suppliers
- Cut excess stocks, lower inventory costs and reduce expediting cost
Business
Benefits Realization Approach for SAP-enabled enterprise applications
HCL-AXON has a unique offering of “Business Benefits Realization”.
Business Benefits
- Have a clear indication of where and how to release cash in the business
- Have the financial rationale to support any investment required to release this
cash
- Ensuring planned improvements in business performance are reflected in management
reports and benefits attainment are tracked
Consolidating
IT operations
HCL has a unique Integrated Operations Management Center (IOMC) model which facilitates
- Setting up a common helpdesk for Applications and Infrastructure by cross-skilling
people and using common processes and methodologies
- Consolidating command centers and operating platforms/tools
- Optimizing FTE coverage to achieve 24x7
- Rationalizing third-party tools contracts for IT management
Business Benefits
- Savings of up to 40% in tools and process costs
- Lessen operations downtime – increase speed of operations
- Reduce risk – increase real time monitoring capability
- Savings of up to 20-25% redundant staff costs
Deploying
Managed Application Services
- Fixed Price for Application Support with capacity-based model for maintenance
- Comprehensive tooling framework for Managed Services lifecycle
- Committed productivity improvements
- KPIs for Value Adds and Transformational Ideas
- Web-based portal for comprehensive engagement visibility
- Resource and Demand Management tools
- Global Delivery Model with offshore leverage
Rationalizing
the Application Portfolio
HCL has a unique Application Portfolio Optimization (APO) offering which analyzes
the IT landscape of the ISV in phases using proprietary tools and suggests corrective
or preventive measures to optimize the Application portfolio of the client. The
approach takes into consideration various scenarios, ROI and business benefits before
selecting the final best-case portfolio.
Business Benefits:
- Implementation of HCL patented Prizm™ Application for real-time IT health
assessment
- Reduction in number of applications by retiring redundant candidates
- Optimization of the mix of organic and inorganic additions to the portfolio
- Creation of a lean list of IT initiatives
- Outsourcing, Consolidation, Migration and Modernization recommendations
- Reduction in number of licenses and migration to lower cost platform
- Increase in user satisfaction by improving business critical applications
Innovative
Pricing Models
In addition to a GRRP pricing model for R&D, HCL also facilitates engagement through
various other innovative models. This models ensure that HCL supported business
operations are accountable, the overall TCO of IT operations is minimized and costs
are amortized over a longer period. This allows the ISV to use the HCL balance-sheet
to make sustained investments into their IT operations.
Some of the models immediately relevant to ISVs are:
- Transaction based pricing – Charge the client on the basis of per-unit output
of services
- Gain share pricing - Sustained investments from HCL to reduce TCO of client. Share
resulting savings.
- User based pricing - A licensed based model where the costs are calculated and amortized
across a subscription period
