HCL has Best-in-Class End User Computing Services that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners. We work with our customers to provide:
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Predictable services - anytime, anywhere, any device.
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New industry benchmarks aligned to business outcome,
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Innovation that helps in adopting new technologies for improved end user productivity, through our global eco-system, thereby creating competitive differentiation for our customers.
We offer full lifecycle services in Discrete and Full service sourcing model in a truly managed services delivery model.
End User Computing Services Portfolio includes:
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Service Desk – Global Service Desk handling 10mn trouble tickets and 7mn service desk calls per annum in 20 languages. 17 Global delivery centers spread across the world with 7 nearshore centers
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Client Application Management services – Deliver Application Packaging, Imaging, Software Distribution and Patch Management services in a centralized factory construct. 5000+ Applications packaged and distributed annually.
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Messaging & Collaboration Services – Build, operate and provide professional services on email and collaboration platforms like Microsoft Exchange, IBM Lotus Notes. Monitor and support more than 800,000 mailboxes globally
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Asset Management – Provide a complete Asset Management Lifecycle service right from ordering to ongoing management and tracking of client assets.
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Client Support Services – Provide onsite support for Desktops, Laptops, Printers, Handheld devices at client locations spread globally. Global Network of Client support specialists supporting approximately 3 million client devices distributed globally.
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Infrastructure Application – Build and Manage Infrastructrue Applications in customer environments. These services include Directory Services, File and Print services, Remote Access Managent, Application delivery using Citirix, Microsoft App-V etc.
All the above services are cloud enabled and delivered through HCL's MTaaS™ Industrialized service delivery platform. MTaaS™ is a business ready platform for enterprise tools available to customers via cloud-based, on-premise, hybrid delivery model.
Click here to download End User Computing brochure.
