Industrialized IT Management
HCL believes that the only way enterprises can get service advantage for their end customers is when they focus and invest to make their IT truly industrialized. Industrialization adds the automation layer which unifies business service requirements and infrastructure management across the complex and diverse landscape of a multi-tenant Operations Bridge. It enables rapid implementation of modular rules for correlation, automation, provisioning, and orchestration. The concept of Industrialization is truly utility based with cloud computing as one of the platform of delivering that service. What the customer gets is optimized, Flexible, Centralized Standardized business aligned IT measured through customer satisfaction based metrics and not just SLAs
The intelligent industrialization of IT service management has emerged as a major strategic advantage on shifting how enterprises today look at infrastructure outsourcing. Enterprises world-wide are exploring new ways of saving cost in their IT Infrastructure Management. They have realized that the services model of consuming IT Infrastructure is giving them significant cost and business benefits. What matters to the CIOs today while they develop their strategy for Globally Delivered IT Infrastructure Management is
- Consistency in Service Delivery
- Need for flexibility in pricing and delivery options.
- The increased focus on deploying IT infrastructure outsourcing solutions based on alternative delivery models. Beyond remote infrastructure services, the focus will be on solutions such as the infrastructure as utility, as a service, or in cloud computing. In general, industrialized offerings will start to show a higher growth rate.
As a result there are new delivery models that are emerging in IT Service management Space:
- Standardization instead of customization- service providers are standardizing services across heterogeneous environments rather than customizing solutions for each client.
- Opex instead of Capex- The cost basis of service delivery models are changing from capital expenditure (CAPEX) to operational expenditure (OpEx) – a sign of both innovation and maturity.
- Alternate Cloud-based/SaaS based delivery – adoption of aspects of cloud computing and software as a service (SaaS) for flexible multi-tenant infrastructure management.
HCL was ahead of the curve to identify these trends above and introduced an alternative delivery model to address the changing demands of the customer. It inverted its Delivery Model to control the huge Capex Cost that the customer initially used to pay for managing its IT Infrastructure to a new “Service Based Industrialized Delivery Model” to cater to the needs of the customers in the current market scenario where Global Economy is slowing down.