The objective of the ITSA framework is bridging the gap between IT Infrastructure (networks systems) and application domains and yielding a complete end-to-end, top-to-bottom view of applications and their underlying technology.
- Functional – IT lifecycle processes interfacing to business processes and not technology interfaces
- Domain – In the “business” of IT, domains are the technology teams and hence the HCL domain practices on IT management are the ones which would get in the specific domain subject matter expertise
- HCL Solution Accelerators – The tools are the core technology which would automate and enable the IT processes. HCL has developed re-usable components/APIs/Best Practices reducing time to value for IT management tools implementations.