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IT Service Automation

'IT Service Automation' is to have a single unified interface on all the workflows across the IT management space. All other domain tools or functionality tools would integrate into one of these four industrial automation engineering layers. HCL’s solution accelerators cover each of the toolsets. The objective of application service automation is to have a single workflow engine for each automation area defined below.

 
Service Automation - HCL Tech
  • IT Event Automation – addresses the tools to technology workflow a.k.a. machine to machine workflows
  • IT Process Automation – addresses the people to process workflow a.k.a. human to human workflows
  • IT Task Automation – addresses the people to technology workflow a.k.a. human to machine workflows
  • IT Business Automation – addresses the workflow between IT and business functions
  • IT Visibility Layer – MyDashboard™ is HCL’s prime portal interface for the management tools platform used in the IT service automation framework. MyDashboard™ enables unified reporting for the entire underlying components and provides a single user interface for launching all reports and applications.

Benefits

  • Business is able to get real-time information
  • Ability to manage IT like a business
  • Availability of IT services across the enterprise in a benchmarked way
  • IT becomes more process-aligned with the adoption of IT best practices
  • Multi-dimensional visibility into the business

HCL Process Reference Model 

 HCL has adopted an industry-standard process framework for powering the ITSA Process Layer.

 

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