At HCL, we are committed to help travel, tourism and logistics firms to solve their real-time business problems. This industry has immensely evolved in the last few years, which can be attributed to globalization of business and inorganic growth through mergers and acquisitions. But this has also resulted in disparate IT systems and processes, increasing volumes of cargo has making business processes sub-optimal and elaborate supply chains leading to significantly reduced visibility into operations and, hence, affecting agility and decision-making capabilities.
The agility of operations across an organization is directly linked to information, process and material flow within the system. HCL's entire transportation and logistics practice and offerings address these three core areas through its "Experience IT Flow" concept. The elements of 'Experiencing IT Flow' are:
- Integrate IT systems and business processes
- Optimize utilization of IT delivery processes, resources, applications and infrastructure
- Predict visibility across supply chain and reliability into operations
At HCL, we believe that our expertise, focus and direction are significant differentiators that help our customers derive maximum satisfaction through delivery excellence.
Customer experience is the key success factor in the travel, tourism & logistics industry and HCL’s commitment toward the travel, tourism and logistics businesses comes by applying technology at the forefront of "Advanced Customer Experience.” It is this understanding that we bring to the table when we partner with our clients in helping them derive optimum value from their investments in technology.
HCL has made significant investments to help our customers from the travel, tourism and logistics industry rise above competition. We have developed solutions, accelerators, methodologies and frameworks addressing unique functionalities and requirements of the industry. We help our customers in maximizing ROI by mapping processes to applications, infrastructure and databases and thereby eliminating redundancies & cost overruns.
- HCL Ensured Risk-free Transition of End-to-end Services from a Disparate & In-house Environment