Workplace Automation - Towards a Well Managed Workplace
Workplace automation is increasingly being adopted as a means to streamline an organization’s operations. A well-managed workplace environment consistently outperforms an inconsistent or inefficiently managed environment, resulting in better uptime, lower management costs, and fewer service help desk calls. The fewer the problems, the happier (and more satisfied), will employees be.
How HCL Can Help
HCL’s OptiBotTM is an end-user enablement suite of products and services that aims to dispel the myth that increased end-user experience comes only at an increased cost. OptiBot’s five discrete modules (Healing Station, Reset Station, Live Station, App Station, and Knowledge Station) bundled with a targeted behavior change management program, helps to realize the ‘Shift Left’ by providing not only the right solutions to users, but also providing an elaborate framework to take their adoption to desired levels.
What You Can Expect
HCL’s OptiBotTM product portfolio comprises 5 modules:
- Healing Station
- Reset Station
- Live Station
- App Station
- Knowledge Station
HCL’s WorkBlazeTM facilitates analysis by providing numerous off- the-shelf reports. These reports cover the key metrics and answer the important questions that are common to a customer’s workplace environment. WorkBlazeTM reports are also highly customizable and can be developed to answer a wide variety of ad hoc data reporting needs. It also provides a variety of dashboards, starting at the enterprise level, which allow a customer to navigate through multiple layers - all the way to an actual end-user!
HCL OptiBotTM helps in Shift Left, i.e. it helps in moving from being reactive to proactive, saving time and removing challenges associated with troubleshooting and repairing system failures.
Using all five suite solutions can help organizations realize significant improvements in annual productivity and also generate tangible savings as high as 24%* in five years, when compared with an environment not using the HCL OptiBotTM suite.
The following are the usual channels through which organizations realize the above mentioned business benefits.
- Significant annual cost savings derived from reduction in Service desk agents (FTE’s) required to manage service desk.
- Cost savings derived from improved end-user productivity. HCL OptiBotTM enhances end-user productivity by reducing the time spent in incident reporting and losses caused by downtime of devices.
HCL’s Behavior Change Management framework helps in branding and marketing the product internally which will help in driving adoption and thereby increasing the productivity and deriving maximum benefits to the enterprise.
* Sample environment of 20,000 using all HCL OptiBotTM modules.