Healthcare

Industry Challenges

The healthcare providers sector is amongst the world's most advanced sector scientifically and technologically. The segment is undergoing major changes, with Information Technology at the center of the change, enabling significant information-access improvements. The segment, however, finds itself under heavy force today, as healthcare providers grapple with complex challenges that threaten to erode their profitability. The major challenges that a healthcare provider faces today are:

• Disparate legacy systems and outdated infrastructure inhibits business agility in reacting to current challenges
• Stringent and constantly changing regulatory compliance needs (HIPAA, MMA, CDHP, etc) are further increasing the cost of owning these legacy systems

• Inefficiency and lack of quality
• Stakeholders seeking quality and costs reduction
• Care coordination across multiple venues
• Clinical capacity and labor shortage
• Providers seeking efficiency through clinical automation

• Rising care and medication cost
• High overheads: About 25% of total healthcare spending is estimated to be on administrative overheads (excessive healthcare bureaucracy)
• Consumers using IT to help with increased responsibilities
• Rising premiums: More than 13% annually— health insurance premiums will rise to an average of over $15,500 for family coverage in 2007

Service Offerings

At HCL, our strong expertise in IT processes—backed by the business understanding—results in solutions that create value for healthcare providers. We view the provider space in healthcare as a complex interplay between the business and IT processes and bring to the table a very good understanding of both.

Backed by vast resource pool of established processes, in-depth expertise, and diverse skill sets, these services enable providers to improve customer satisfaction and improve their ROI on every dollar spent.

HCL provides application, collaborative, integration and infrastructure services to healthcare providers in three areas—care delivery, business infrastructure and health plan. HCL positions itself as being a value integrator and solution architect to providers. Our unique and comprehensive solutions empower care providers to "give time back to their patients".

In a snapshot the service offerings can be viewed as:

Domain Capability

HCL ensures execution excellence, business continuity and IP security. The company’s certifications—CMMi Level 5, SEI CMM Level 5, PCMM Level 5, ISO 9000 and BS 7799—ensure that patient data enjoys watertight security. The company follows world-class processes like Six Sigma and employees are bound by intellectual property rights agreements, security and confidentiality agreements and non-disclosure agreements. Access controls, physical, administrative and technical, are in place and monitored on a regular basis. The company has also established information security management systems, multi-territory operations and back-up sites at the city, country and continent levels.

HCL Differentiators

1. Ability to provide services across entire portfolio – BPO, IT & Infrastructure
2. Engaged with MHO’s across the globe.
3. One of the largest offshore services provider. Track record of offshore value maximization - Offshore service mix at 81% highest amongst peers
4. Focus on improving existing service levels while reducing costs. 25-40% cost savings in Application Development, Implementation & Maintenance
5. Right mix of Business and Technical experts consisting of Biotechnologists, Healthcare and Life science industry experts aligned with delivery centers
6. Well defined methodology for porting Legacy Applications to newer Technologies
7. Value-added solution accelerators/frameworks i.e. DW/BI , EAI framework etc.
8. HL-7 & HIPPA certified developers / Over 7000 Java & C++ engineers / Rare capability of ADS+, UniBasic, Unidata etc.
9. Decentralized global delivery model
10. Flexible and Innovative relationship models