Enterprise IT

HCL, by virtue of its vast experience in successfully executing global pharmaceutical IT projects, has developed a good understanding of the trends in the enterprise IT space. Some key takeaways for HCL have been:

• The expertise technologies and tools are not unique in pharma, but domain expertise is required. Certain products like JDE, SAP for Manufacturing ERP and Documentum for content management make up almost 90% of the pharma market share. This is reflective of the conservative trend in the industry
• The pharma industry hinges on regulatory requirements. In a survey of Global Pharma CIOs, regulatory compliance emerged as the highest pain point. In short, 'the industry is driven by fear'
• The range of IT solutions spans across the pharmaceutical value chain, with each segment requiring specialized knowledge

HCL offers Enterprise IT solutions in three broad service heads:

1. Application Development and Management (ADM) Services - Applications Development, Applications Reengineering, including Migration and Conversion; and Applications Maintenance and Production Support
2. Enterprise Content Management & Portals (ECMP)
3. Infrastructure Management – HCL's The ISD offerings cover the full spectrum of ITIL compliant Service Support & Service Delivery Processes: Infrastructure services are offered under the domains:
   • End User Computing Services
   • Datacenter Services
   • Networking Services
   • Managed Security Services
   • Remote Application Support Services
   • Process & Tool Consultancy

HCL's experience of managing operations for blue chip global clients has helped us in establishing a three stepped engagement framework called ATT (Assess – Transition – Transform), that provides sustained benefits to customers over an engagement lifecycle.