Success Stories
Production Support & Application Maintenance for diverse systems of America's largest non-profit health Organization
Customer- America's largest not-for-profit health maintenance organization
- Serving 8.2 million members in several states and Washington DC
- An integrated health delivery system, the client organizes and provides or coordinates members' care, including preventive care such as well-baby and prenatal care, immunizations, and screening diagnostics; hospital and medical services; and pharmacy services.
The Challenge
The Customer needed production support and application maintenance using the onsite-offshore model and enablement of re-deployment of resources to "investment projects"- projects that add more value to applications.
- HCL provided offerings for applications like chronic care management system, laboratory information management, electronic medical records system, patient scheduling, patient data interface, admission, discharge and transfer system etc.
- Specific domains like clinical, lab, HPO, Transcription, regulatory, outreach programs were focused on.
- Carried out maintenance of the client applications.
- HCL is in line with ISO 9000 and CMM level 5 standards and has contributed to the following:
- Well defined Quality system for carrying out Maintenance from Offshore
- Well defined Quality Management system
- Project Management
- Configuration Management
- Defect Prevention
- HCL enabled Customer to re-deploy resources to "investment projects" - projects that add more value to applications.
- Offer cost savings and also infuse capability.
- Maintenance of 21 applications were bundled into a fixed-bid contract in order to give better value to the Customer.
