Success Stories
APO - Offshorability analysis; Outsourcability analysis
Customer
A Fortune 100 global pharmaceutical company.
HCL is currently involved in a Consultancy Engagement with the customer wherein HCL, with its Process expertise acquired over the years, is providing the following key solutions. The key business drivers for this engagement which HCL is fulfilling are Productivity improvements through streamlined processes and Quality/Process improvements.
- Business Process Mapping - Understanding the Business Processes being followed in the various divisions of the client and coming up with standardized Process Maps to streamline the Processes.
- Business Process Re-engineering - Enhancing and Re-engineering the existing processes based on HCL’s past experience. Some of the key processes where HCL has worked on with the customer are their Supplier Selection processes in the Procurement Life Cycle.
- Standardized Documentation - Creation of Handbooks and Templates for the Work Products ( RFP/Task Order ) which can be used by the customer’s internal staff and help in standardization of the entire Procurement Life Cycle.
- Knowledge Transfer
