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Success Stories

SIEBEL

Customer
A US-based leading global Top 10 pharmaceuticals company

The Challenge

Upgrade of Siebel ePharma call center from v7.5.3 to v7.7.2
Post-upgrade conflict resolution
Enhancements design and configuration

Value Delivered

Siebel configuration/design/scripting
Siebel 7.7 experience/knowledge of new 7.7 functionality
Siebel ePharma /call center experience

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