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HCL’s Commercial IT Solutions

  • Multi-Channel Marketing Enablement: For end-to-end campaign management and execution through a managed services model, leading to 30% to 50% reductions over three to five years, in the cost of operations.

  • Next-Generation Sales Force Enablement: For the transition of the field sales force from laptops to smart devices and BYOD (bring your own device).

  • Compliance Management: For overseeing key opinion leaders (KOLs) and speaker management, aggregate spend reporting (for effective management of payments), and events and logistics in a global setup (to ensure compliance with transparency regulations).

  • Patient Adherence Programs: For covering the entire patient care life cycle, from enrollment, profiling, follow-up, and evaluation of patient satisfaction to carrying out surveys and running analytics to monitor impact.

  • Managed Markets Enablement: For end-to-end implementation and support services associated with leading contract management solutions such as Model N and Revitas.

  • Commercial Data Hub and Big Data Analytics: For processing sales and marketing data feeds, and publishing data in different formats for consumption by different groups, enabling 30% to 35% savings in the cost of managing data assets by leveraging standard connectors and platforms that allow for faster time to market.

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Commercial Transformation
Commercial Transformation
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What Customers Say

“In my career of 17 years working at Merck I have worked with several different contractors and consulting agencies. The thing that I find really unique with HCL compared to any of the other relationships is their focus on partnerships.”

— Director, Global Security, a top-three global pharmaceutical company