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HCL offers an end-to-end suite of commercial operations services - from successful launch to the revitalization of mature brands by optimizing businesses, improving processes, and bringing in innovative technology, virtualization and automation.

Our commercial operations services include:

  • Medical Information Management: Provides Adverse Event reporting, query fulfilment, database management, and on-going analytics of queries for anticipated FAQs

  • Virtual Sales Organization: A platform-based solution with virtualized Sales Reps to engage with HCPs using non-traditional channels to provide physicians with pertinent, contextual information that is tailored to their immediate needs.

  • Virtual Event Management: A platform-based solution to manage end-to-end Event Lifecycles through workflows, content, logistics, KOL documents, and scientific content.

  • Patient Support Program:  A platform-based solution that aims at enhancing the quality of life for patients with chronic diseases, through patient education about therapy adherence, lifestyle and behavioral modifications

Information Management  Information Dissemination Content Creation Management  

  • Scientific Review (Promotional/Non-promotional material): A solution provided by a team of off-shore pharmacists, physicians and regulatory specialists, with many years‘ of experience in reviewing pharmaceutical marketing materials.

  • Digital Security and Compliance: This allows a company to reduce the time and money spent in dealing with the identification and exploitation of vulnerabilities, thereby minimizing the associated risk and maximizing and bolstering the overall security posture of the organization's digital footprint.

  • Medical Education and Communication: Includes Publication Planning and Execution, Medical Education, Management of Events and Symposia

  • Creative Decoupling: HCL’s Digital Factory executes digital initiatives across digital media platforms and geographies, localizes global content for different regions, and markets and improves operational and executional efficiencies.

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Commercial Transformation
Commercial Transformation
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

What Customers Say

“In my career of 17 years working at Merck I have worked with several different contractors and consulting agencies. The thing that I find really unique with HCL compared to any of the other relationships is their focus on partnerships.”

— Director, Global Security, a top-three global pharmaceutical company