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The Situation Today

Mobility in pharmaceutical companies has been adopted mainly to enhance their business. However, these companies are yet to take the lead in leveraging mobility to improve customer delight and capture market share. Today, having an enterprise wide ‘mobility’ strategy is a business imperative because the companies’ customers are accessing health data through digital channels.

Mobility Services

HCL’s Enterprise Transformation Services (ETS)

Responding to the needs of its pharma clients to evolve new methods of listening and responding to the Voice of the Customer (VOC) HCL’s Mobility practice has developed a series of robust, scalable and user-friendly mobile applications. Developed on multiple platforms such as Blackberry, Apple, and Android, these applications have improved customer engagement and accessibility, and have helped create market-based assets, which pharmaceutical companies can leverage to:

  • Reduce the cost of servicing customers
  • Improve market share
  • Improve customer acquisition and retention
  • Enhance the quality of service

Mobility Services Landscape

Mobility - HCL Tech
Mobility Services Landscape

Mobility2 - HCL Tech
Off-the-Shelf Mobility Ideas

What You Can Expect

  • For Healthcare Advisors:
    • Near real time information availability
    • Ability to conduct transactions on the go
    • Intelligently engaging with medical fraternity
  • HCL’s mobile applications have:
    • Reduced response time to sales opportunities
    • Improved monitoring of sales forces’ productivity and effectiveness
    • Enabled immediate online response to inventory querying
    • Integrated m-learning solution improved news readership and enhanced employee engagement
  • Enhanced enterprise brand value, resulting in:
    • Customer stickiness
    • Wider audience owing to positive word of mouth

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Amplify the customer
Amplify the customer’s voice with the HCL Mobility solutions
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

What Customers Say

“In my career of 17 years working at Merck I have worked with several different contractors and consulting agencies. The thing that I find really unique with HCL compared to any of the other relationships is their focus on partnerships.”

— Director, Global Security, a top-three global pharmaceutical company