Skip to main content Skip to main navigation Skip to search Skip to footer

Logistics Service Providers

For cargo, transportation, third party logistics, shipping, postal and courier service providers, the world may have got smaller, but the challenges have certainly got bigger. Whether transportation and logistics services are by rail, ship, air or road, typical challenges faced by HCL's customers in this industry are:

  • Increasing competition - more players entering the market
  • Customer driven requirements - customers want process improvement
  • New global logistics services market
  • High costs but low efficiency
  • The need for greater global coverage
  • Diminishing customer loyalty
  • Frequent growth of competitors through merger and acquisition
  • Fuel price instability
  • Yield as a customer performance indicator
  • Increasing environmental responsibility

HCL Enterprise Application Services has broad experience implementing process improvement and legacy systems replacement with ERP and CRM at numerous Logistics Services Providers. HCL's clients in this industry have experienced numerous benefits, including:

  • Tighter customer integration through deployment of interactive portals
  • Tighter partner integration allowing seamless transportation across boundaries and between partners
  • Improved forecasting and scheduling accuracy
  • Increased asset utilization
  • Reduced time to market - offering new products in less time and monitoring them real-time for yield
  • Greater operational efficiencies
  • Improved billing accuracy and debt collection
  • Infrastructure, dock and intermediate maintenance optimization through iMRO
  • Reduced wastage in projects
  • Lower technology support costs

HCL EAS's services and experience cover:

  • Customer relationship management (CRM)
  • Asset management including HCL's industry solution for transportation equipment maintenance, iMRO
  • Supply chain management and supply chain optimization
  • Fleet management including fuel management bolt-on solutions such as SolARC
  • Workforce management and Human Capital Management
  • Performance management and analytics
  • Integrated business solutions (ERP)
SIW Optimized: 
SEO Optimized: 
Site Section: 
Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.