Success Stories

Managing the Mainframe Infrastructure for a FTSE 100 European Retail Giant

The customer is a FTSE 100 European Retail Giant.

Customer Needs

The customer requires a better and effective way of:

• Application Management of 45 Mainframe applications with
• 2000 interfaces to non-mainframe systems
• 8000 average nightly jobs
• 2M Ideal LOC
• Migration, Hosting & Operations of mainframe infrastructure to the z890 from a partner location with DR facility

Business Challenges

• High cost of operation
• Required a single vendor to manage their complete infrastructure and applications

HCL Solution

HCL offered the following part as is solution:

• End to End management being the single face to the customer
• Offshore centric system administration, production support, application management and operation services
• Transformation services for hardware upgrades and software upgrades

Business Benefits

The customer gained the following benefits:

• Application transition in record time, including resolving >1000 incidents during transition
• Zero backlog, >5500 incidents resolved since 2005
• Near zero to extensive documentation
• SOP Documentation
• Transition Docs, >140Mb
• Transition from complete onsite support to 80% offshore support
• Compliance to agreed SLAs
• Improved turn-around and ownership of all the escalations
• Continuous Improvement Process like Six Sigma with the ITIL framework
• Savings on licensing cost by MIPS reduction lower than the next higher benchmark

back