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Business Information Services

Professionals today need ubiquitous access to information on multiple channels, in almost real time, not only just meeting their explicit preferences and subscription but also by aggregating implicit intelligence for personalization. A business information enterprise in the “connected consumer” ecosystem has to listen to the consumer, innovate on channels, improve supply chain and cut intermediation while improving products and speed to market. Moreover, the enterprise has to be ‘engaged’ with them throughout the content lifecycle.

Accordingly, information companies are changing their business model to stay competitive and relevant in the current transition phase. They are moving from subscription-based models to consumer centric models such as – pay-per-use, pay-per-page, pay-per-click, pay-per-download, pay-per-visit or pay-per-unit. Additionally, revenue per transaction is becoming a micro-revenue and the aggregate revenue from a customer is the new business parameter. Companies are shifting gears to focus from a single-time subscription sale to a continuous and repeat sale and are evolving and customizing their products to connect with their customers. They are leveraging latest technologies like Cloud, mobility, social and collaborative tools, big data, and semantic search to understand a customer’s behavior and provide customized offerings.

HCL with its 12+ years’ experience is a value partner for BIS companies. As strategic partners to leading BIS companies, we have closely worked on their strategic and transformation agenda. In addition to end-to-end business processes, technology and deep domain competencies, we have media, publishing and BIS labs, solutions, frameworks, partnerships and industry experts that places us in Gartner’s leadership quadrant.

A snapshot of our engagements in this industry:

  • 12+ years of experience in working with the leading BIS companies in Health, Legal, Financial, Real-estate, Scientific research and  other sectors
  • End-to-end experience in BIS processes such as authoring, editorial, pre-production, production, pre-media, marketing, subscription, and delivery and distribution
  • Web, mobile, social analytics, personalization, big data management and predictive analytics
  • Developed multi-channel content creation and distribution platforms
  • 360° customer view, content personalization, multi-channel support, social CRM/social media marketing and consumer analytics
  • Developed solutions in areas such as user experience, mobility, search, Cloud and community
  • Partnership with the leading BIS players across the value chain

To enable you take your relationship with your consumer beyond subscriptions, read about some of our solutions that that help you stay ahead of the curve:

Learn more.

Business Information Services (BIS) provider companies are experiencing multi-pronged challenges while meeting the ever-growing demands of customers for personalized and value-added content. Content commoditization, its wide-spread availability and multi-channel/ media delivery also add to the existing complexities.

Business Information Services companies need to explore new sources of revenue by expanding into new markets, geographies and professional communities. These companies need to leverage latest technological trends like integration of print and digital systems, cloud offerings, semantic tagging, big data analytics and consolidation of IT operations and back-office optimizations as a way forward to stay ahead in the ever-growing competitive market.

HCL’s point of view for BIS is based on the industry’s shift to digital-based models, value-added products and services and innovative technology solutions.

  • Create consolidated platforms leveraging XaaS (Anything-as-a-Service) capabilities to provide a single view into the complete product-service portfolios
  • Streamline core editorial processes including content acquisition, transformation, management and delivery to achieve content value chain efficiency
  • Utilize content availability on various channels like smartphones, tablets and the web to provide anytime, anywhere experience
  • Invest in business intelligence and predictive analytics technologies to provide customer decision support at point of delivery
  • Explore new payment models like micropayments and In-Context payments to provide alternative sources of payments and deliver improved customer  satisfaction
  • Improve and invest in customer relationship and centricity for targeted campaigns, target ads and ability to up-sell/ cross sell

HCL is a value partner for leading BIS companies across the globe, with over 12+ years of experience in end-to-end business processes and deep domain competencies. This, coupled with the necessary investments in labs, solutions/frameworks, partnerships and industry experts, places HCL in the leadership quadrant.

BIS Heatmap

HCL’s services for BIS companies spread across core IT and ITes with strong focus on domain-led services strengthened through industry-relevant centers of excellence.

Core IT Service

  • Application & Enterprise Application Services – A unique process-led approach to services covering application support, maintenance & development with bespoke and enterprise technologies like SAP, Oracle, Microsoft and Salesforce.com apart from the niche industry products like Atex, CCI, PPI Navision, Coda, Adobe  Read more
  • Enterprise Transformation Services – Portfolio includes business consulting, IT consulting, application portfolio optimization, content management services, mainframe/ mid-range sustenance & migration, data warehouse, business intelligence and independent verification & validation services Read more
  • Engineering & Platform Services – Product & Platform engineering services for new age experience, eCommerce, mobility, consumer electronics and device design & production Read more
  • Infrastructure Services – Industry leading services in remote infrastructure management, end user computing, data center management & consolidation, helpdesk/ service desk, application-operations and cloud computing Read more
  • Business Services – Services spanning pre-media and pre-press services on platform, customer care, subscription and billing management, direct marketing, social media analysis, external helpdesk, video services besides F&A, procurement and HR services Read more

Industry-specific services

  • Digital Supply Chain – Digital platform unification, web content management, search, video player, widgets, marketplaces and multi-channel commerce Read more
  • Next Generation User Experience – Next-gen user experience, augmented reality, mash up, widgets, social media marketing and social referral applications Read more
  • Predictive Analytics – Web & social analytics, personalization, big data management and predictive analytics Read more
  • BO Optimization – Industry-specific toolset for editorial, advertising, circulation like Atex, CCI, PPI, Nstein, Navision and Coda Read more
  • Mobility services – Enterprise mobile enablement, vertical content applications, content rendering, search applications, mobile commerce and mobility applications over cloud Read more
  • Unified Advertising Services – Customer-centric marketing, multi-channel marketing, campaign and promotion management Read more
  • SaaS Enablement – Cloud platform assessment, multi-tenancy enablement, migration, SaaS operational management
  • Semantic Search – Ontology definitions, taxonomy creation, RDF/ OWL data management, semantic rules, metadata registry and faceted search

HCL Solutions

Some of our representative investments for the BIS industry include areas like user experience, mobility, search, cloud and community.

  • Immersive book: Enhanced e-books are the way to the future: Interactive and adaptable, these books will combine all the digital form factors of storage density, search capability and instant distribution Read more
  • Mobile coupon application framework provides multi-platform coupon sourcing (NFC, QR Codes and Feeds) and redemption capabilities Read more
  • Content 2.0:  An integrated publishing environment that fosters enhanced collaboration and agile processes, products, tools and people in the publishing lifecycle. It streamlines multi-channel production and content-driven workflows and adds a unique combination of XML-centric content management and content delivery Read more
  • Agora Market Place, a unique platform, that helps customers leverage the cloud services market place and provides complete metering, billing and monitoring solutions for software provided as a service
  • Meme, a collaborative open source platform for building social networking websites that allows easy integration with third party applications, branded communities and products

 

Representative Engagements

HCL has been servicing large Business Information Services customers across the globe, helping them transform their businesses while optimizing IT intensity. HCL,

  • Designed a new user experience, for a leading US-based electronic and microfilm publisher, that will provide a consistent interface to all branded products by consolidating services across multiple platforms
  • Transformed back-office operations by undertaking ERP, SAP, JD Edwards and salesforce implementations for a $5 bn global provider of information, software and services across multiple industries

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What Customers Say

"You made my Group’s week! The increased speed of pulling copy to edit in the HEPMviewer is immensely improved. Once supervisor called it a ‘pleasure’ to use. This has been a real thorn in our critical time. Great Work, thank you!"
 
- WORLDS LEADING PUBLISHER