Success Stories
Business Process Assessment
Customer
A leading portal
The Challenge
The customer identified the need to optimize & automate the IT-intensive processes running behind its shopping portal in order to
- Enhance the end-consumer satisfaction level
- Improve merchant click data tracking
- Increase the productivity of business users
- Understanding of the objectives and processes and identifying the gaps
- Identification of business objectives for the portal
- Identification of high impact processes
- Content Management
- Reporting
- Capturing AS-IS Model for the high impact processes using a modeling tool
- Studying of industry & technology best practices
- Examining existing system architecture & future IT plan
- Evaluating leading Content Management & Web Analytics tools
- Translated automation opportunities into system requirements
- Requirements were reviewed and prioritized with business users
- A proof of concept was delivered along with recommendations
- Business users will have better control on the site in terms of content publishing - Identified 64 high priority opportunities in content management Processes
- Business users will be able to perform more informed content updates leading to enhanced user satisfaction - identified 25 high priority opportunities in reporting processes
- Business Analysis and recommendation based on standard methodology and process
