Accelerating Talent Development
Today, HCL is well known for its “Employees First, Customers Second” (EFCS) philosophy. The story of this Indian firm has been widely written up and lauded. Indeed, it has been described by Fortune Magazine as the world’s most modern management system. But this well-known story is at risk of becoming obsolete. There are fundamental changes brewing, in what might be best described as “EFCS 2.0”. These changes are both a logical and unpredictable consequence of EFCS 1.0. EFCS 2.0 promises not only to revolutionize HCL – but also to redefine our understanding of what modern management is.