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A Dynamic Response to Digital Challenges

Published Date: 
Jul 14, 2014
Source: 
Banking-Gateway

HCL special supplement on cXstudio @ Future Banking Magazine

A well-crafted and well-managed customer experience is a key differentiator for financial institutions, as well as a driver for overall performance. “Institutions are increasingly realising that there is a strong link between a mature customer experience and better business outcomes,”. “For example, globally, nearly 50% of customers close at least one banking product a year.

Source: 
Banking-Gateway
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