Nokia signs 5-year end-to-end Global Helpdesk & Desktop Management Outsourcing agreement with HCL
- This engagement significantly leverages HCL's global delivery capabilities by supporting Nokia operations in 76 countries.
- Apart from leveraging its existing delivery centers in Poland, China, US and India for this engagement, HCL has also opened a new Global Delivery Center in Finland, strengthening its near-shore delivery capability in Nordic Baltic region and creating local jobs opportunities.
Helsinki/ Sunnyvale/ London/ Noida/ Dubai/ Sydney, Jan 29, 2009 - HCL Technologies Ltd. (HCL), leading global IT services provider, has entered into a multi-year, multi-regional end-to-end global helpdesk and desktop management outsourcing services agreement with Nokia, a world leader in mobile and communication services.
This pure-play services engagement will span Nokia's operation in 76 countries through HCL's global delivery centers in Finland, Poland, China, US and India. The scope of the engagement encompasses multilingual helpdesk services in 13 languages, Global Account Management, workstation packaging, creation and maintenance, workstation security management and onsite support services strengthened by a robust partner eco-system.
The announcement of the engagement coincides with opening of HCL's new delivery centre in Helsinki, Finland. This centre will have 100 people supporting near-shore delivery for HCL's clients in the Nordic and Baltic region providing them with ‘right-shoring' options to enable a customized mix of offshore:nearshore resources.
Pradeep Bindal, Senior Vice President, HCL Technologies Infrastructure Service Division, Europe, said; "HCL has played a pioneering role in leveraging global delivery model for delivering Infrastructure management services. We are pleased that our domain expertise and thought leadership in this arena has positioned us as Nokia's partner of choice for End User Computing Services. We stay committed to creating transformational value for Nokia in this engagement and look forward to a long and mutually rewarding relationship."
Liselotte Hägertz Engstam, Vice President Head - Nordic Region, HCL Technologies, said; "Nokia has a very large footprint across the world and a much diversified end user base. Through this engagement we will aim to deliver a predictive, highly optimized and standardized end user computing experience to its end users. We look forward to collaborating on this critical area to serve Nokia in ways that provide agility, innovation and performance the company needs to support its business agenda."
HCL pioneered the concept of Remote Infrastructure Management (RIM) with a co-sourcing engagement model, which has added substantial value to customers including 90+ Fortune/Global 1000 enterprises. The company was cited as a leader in Global IT Infrastructure Outsourcing in an independent vendor evaluation study by Forrester Wave TM, Q2, 2007 and No.1 ‘Specialty Offshore Infrastructure Services Provider' by NeoIT and ‘Managing Offshore' magazine. The company was rated as "Challenger" in Gartner's Magic Quadrant for Helpdesk Services 2008 and currently manages more than 650,000 desktops and supports 7 million trouble tickets. HCL has also been ranked as the World No.1 Best Performing IT Infrastructure Services by Global Services 100 Survey 2008.