Full IT Services Co-sourcing for Retail & CPG
Do retailers spend less on IT than other businesses? According to most professionals, the answer is "YES."
Retailing tends to be top-line rich and bottom-line poor, a unique characteristic among comparative industries. As a result, the retail spends on technology averages just 2 % of revenue.
To retailers, it's not about how much is spent on IT, it's about how to be smart about spending.
Retailers need an IT Engagement model which gives them unprecedented cost benefits but Traditional Total IT Outsourcing options which give them this also takes away the strategic control & innovation from them.
HCL's FSCS offering for Retail & Consumer – an Overview
HCL's Full Services Co-Sourcing ensures that the strategic control and innovation layer is retained with the customer, planning is done collaboratively and operational excellence is delivered by HCL. This combination not only offsets the drawback of traditional Total IT Outsourcing, not being aligned with the buyer company’s strategy, but also provides cost benefits associated with Total Outsourcing.
Under this broadest outsourcing model, HCL takes over the entire IT department of the customer and only a reduced IT Management part is retained with customers. The approach really makes sense when the client company already has a global outsourcing strategy. In some cases, the client and HCL create a joint venture that hosts the former’s IT department.
It is our Transformational Sourcing model for forward looking retailers to enable higher control while keeping it asset light and service focused. Today HCL leads the Indian IT Industry in large Transformational engagements – not just from ‘winning deals’ perspective but also from ‘execution experience’ perspective
