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Success Stories

POS-Solution Identification, development and customization Chip and PIN devices

Customer
A unique consumer-owned business- the largest of its kind in the world. In businesses spanning from food to finance, farms to funerals, it employs 70,000 people in UK and has sales of over £7.7 bn

The Challenge
Existing legacy POS system had the inability to:
  • Handle multiple tender types and EFT including CHIP & PIN
  • Support encashment of bank cheques
  • Accept barcode through scanner
  • Print barcode and shelf edge label
  • Handle Loyalty and Discount cards
  • Sales based ordering
  • Spot checking, Weekly and Daily Till Balancing and Cash Reconciliation
HCL’s Solution
  • Evaluation of Chip and Pin based EFT devices available in the market for client’s specific requirements
  • Development of the Chip and Pin module (specific to the selected device) and its integration with the existing POS application
  • Customisation of the existing POS application to allow it to handle Chip and Pin based transactions

Value Delivered
Overall annual benefit leads to minimum of £2,000,000. Benefits have been obtained in

  • Transactions through multiple tender types
  • Transaction processing cost
  • Fraud avoidance savings
  • Savings thru preventing lost transactions, overheads [stamp, envelop], staff overhead
  • Savings thru Chip n Pin cards
  • Charge back cost savings
  • “Real Time” stock control
  • SBO functionality
  • Price and Product auditing

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