Skip to main content

Retail & Consumer

What keeps you up at night?

In your business, does IT play the role of strategic enabler? Does it enable superior customer experience? Technology trends in the retail environment are not driven by technologists but by shoppers. Successful businesses understand not only the products they sell but also the nature of today’s hyperconnected consumer. To stay in the game, they need to accelerate the rate of innovation through new strategies and eco-friendly approaches.

Why should you consider HCL?

  • Vast footprint. We deliver an array of end-to-end solutions and services that address the strategic and operational challenges of retail companies.  A rich set of retail offerings, accelerators, and partnerships have helped us establish our footprint across the entire retail value chain — from vendor management, planning, supply chain efficiency, store operations, merchandising, and customer loyalty to conceptualizing, building, and managing multiple channels. Multichannel integration empowers the retailer to provide a connected experience through various segments like fashion, home, food & beverage, publishing, business information services, music, and gaming.
  • Valuable alliances. Through strategic partnerships and alliances, we provide a connected experience for customers of numerous Fortune 1000 firms: seven of the top 35 retailers, four of the top ten leisure goods retailers, two of the top three apparel retailers, three of the top ten APAC retailers, and four of the top five retailers in India trust us to deliver value through all phases of the multichannel, digital, and IT transformation journey.
  • Business transformation. Our proprietary frameworks enable business transformation across retail segments like apparel, footwear and departmental stores, discount and general merchandise, pharmacy, home improvement and other specialties, and food and grocery. (We’ve invested in over 50 patents, more than 30 vertical IPs, and frameworks and solutions for over 90 consumer-centric business processes in this industry.) We also have deep domain expertise in e-commerce and multichannel integration in retail for niche areas like merchandizing, supply chain management, supplier relationship management, in-store experience, and POS. We’ve invested significantly in innovative solutions for the emerging areas of retail modernization, social commerce, analytics, smart retail, mobility, and next-generation stores experience.

How can HCL help you?

  • One-stop shopping Through our end-to-end services in applications, package implementation and rollout, ERP, BPO, and infrastructure management and operations
  • All-encompassing solutions across all facets of the retail experience, including merchandising, supply chain, multichannel retailing, and retail analytics
  • Specialist solutions in areas like multichannel integration transformation, retail modernization, smart retail, and direct store delivery

The Services section provides more details about our offerings. To set up a conversation, click here.

Download Zone

Case Studies    

POS Data Management Solutions for a Restaurant Chain


Web Presence Transformation

HCL helps a leading Retailer Increase its Multi-Channel Sales



ALT ASM: HCL’s Alternative to Managing Applications






Service Portfolio Solutions & Frameworks