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OCEAN

Omni-Channel Customer Experience Assessment – HCL’s OCEAN tool helps organizations to assess their existing eCommerce multi-channel business processes, practices, technologies and providing them with a comparison with leading consumer industry practices and thereby identifying areas of improvement in functionality, Omni-channel integration, and user experience to impact customer affinity, conversion retention.

Omni cahnel

Why should you consider HCL?

HCL recognizes the importance of eCommerce site design and performance. ECommerce sites are always undergoing changes – to improve user experience, new functionality, increased traffic, and performance factors. We have developed an eCommerce Health Assessment tool to assess:

  • Basic eCommerce capability
  • Innovation Market Trend Adoptability
  • User experience
  • Ease of Operations
  • Customer Affinity
  • Business Enhancement Capabilities
  • Value add features

How do we make it work:

  • Best in class Omni channel CE diagnostic tools
  • Practitioners with deep industry experience
  • Action oriented
  • Vision but with practical detail
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OCEAN
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MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

Testimonial

What Customers Say

"Having realized that IT is a core competency for HCL, we have partnered with who we think is best of breed in the industry…

What we found in HCL was that next level of innovation, that next level of experience, that next level of critical thinking.... all of those things proved HCL to be a strong partner."

- Sunjeev Pandey, Senior Director, Microsoft.com 

"HCL has a lot of good people with a lot of initiatives, skills and knowledge. HCL is an environment where we can succeed; where each individual in HCL can succeed, the group can succeed and the overall relationship with a customer like Sun America A.I.G. Retirement Services can succeed."

- Ron Sac, Assistant Vice President, Sun America

What Customers Say

"Having realized that IT is a core competency for HCL, we have partnered with who we think is best of breed in the industry…

What we found in HCL was that next level of innovation, that next level of experience, that next level of critical thinking.... all of those things proved HCL to be a strong partner."

- Sunjeev Pandey, Senior Director, Microsoft.com 

"HCL has a lot of good people with a lot of initiatives, skills and knowledge. HCL is an environment where we can succeed; where each individual in HCL can succeed, the group can succeed and the overall relationship with a customer like Sun America A.I.G. Retirement Services can succeed."

- Ron Sac, Assistant Vice President, Sun America