Omni-Channel Customer Experience Assessment – HCL’s OCEAN tool helps organizations to assess their existing eCommerce multi-channel business processes, practices, technologies and providing them with a comparison with leading consumer industry practices and thereby identifying areas of improvement in functionality, Omni-channel integration, and user experience to impact customer affinity, conversion retention.
Why should you consider HCL?
HCL recognizes the importance of eCommerce site design and performance. ECommerce sites are always undergoing changes – to improve user experience, new functionality, increased traffic, and performance factors. We have developed an eCommerce Health Assessment tool to assess:
- Basic eCommerce capability
- Innovation Market Trend Adoptability
- User experience
- Ease of Operations
- Customer Affinity
- Business Enhancement Capabilities
- Value add features
How do we make it work:
- Best in class Omni channel CE diagnostic tools
- Practitioners with deep industry experience
- Action oriented
- Vision but with practical detail