Overview
HCL’s Retail practice delivers an end-to-end array of solutions and services that address strategic and operational challenges of retail companies. With our customer centric approach aptly complemented by rich set of retail solutions offerings, accelerators and partnerships, we have established our footprint across the entire retail value chain from vendor management, planning, supply chain efficiency, store operations, merchandising, and customer loyalty to conceptualizing, building and managing multichannel.
Some current business and IT trends that we at HCL’s Retail practice believe would be key decision influencers are:
- In-store customer experiences (point of sale and kiosks), stock-out positions (inventory planning) and security having renewed vigor of investments
- Blurring lines between channels; Investments in MCI and m-Commerce and the need to provide consistent cross channel experience
- Eco friendly approach from sourcing to selling and beyond
- Centralization and integration of business intelligence technology
- Server virtualization gaining focus in general and grocery segment; Improving same-store metrics to drive profitable growth
- Investment in improving Sales productivity through tools such as Mobile Sales, Predictive Analytics, Sales Force Automation (SFA) and Trade Promotion Management (TPM)
- Enabling improved Marketing spend ROI through disciplined work flow for budgeting and project management; deploying advanced analytics
- Accelerating the rate of innovation and reduction of time to market
HCL Retail Services Offering Snapshot
HCL Differentiators
HCL Retail Practice
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