Retail & Consumer
The Situation today
The retail industry has seen sweeping changes in the past couple of decades with a dramatic shift in the way customers shop and interact with the retailers. As consumption patterns change over the years and the developing world takes a bigger pie in the global market, the industry as a whole is constantly trying to find opportunities for growth by reaching out to the new-markets by innovating to meet local demands. Today with the usage of online platforms, retailers are compelled to be where their customers are with the help of innovative strategies, advanced technologies and operations excellence
To tackle this, the technology landscape is increasingly creating solutions for Retail players of the world to depend more on data and analytics to optimize business processes and achieve sustainable profitability by successfully driving product management and pricing decisions
The retailer of today will have to fully engage with the customer across channels, tap into new geographies and unlock value with operations excellence. To accomplish this, retailers will need a partner that can contribute across the value chain by sharing KPIs and strategic vision of the organization.
How Can HCL Help You?
HCL’s practice is maturing in providing consulting to global retail customers in the areas of Enterprise application service with offerings like Global ERP, Application Maintenance and Support, Digital Transformation, E-Commerce & Omni Channel, Enterprise Performance Management and Analytics, Enterprise Asset Management and Human Capital Management.
Value Chain Based Approach:
HCL’s provides a wide array of end-to-end services across Merchandising and Stores, Supply chain and Logistics, Customer Experience and Enterprise Services.
Solution Based Approach:
HCL’s Expertise in providing transformative solutions help our customers in resolving business problems by focusing on their IT challenges. This is enabled by our expertise in the following
Why should you consider HCL?
HCL’s comprehensive stack of IT solution stack experience across the retail value chain helps us deliver game-changing industry solutions that can optimize and transform your business.
The Practice has SME’s in Merchandising, SCM, Stores, Sales, CRM, TPM, Manufacturing & Operations, E-Commerce and other areas in CPG & Retail value Chain with real world experience from top retailers, manufacturers, distributors and other domain related service providers. HCL as a partner can provide value to achieve your strategic goals owing to the following reasons
A dedicated Solution Group for Retail is enabling domain focused collaboration and sharing of industry Best Practices and rapid delivery through leading edge solutions and business accelerators are key differentiators of the practice