Services +
'Thinking IT' Framework
Customer centric value offerings establish the difference between services and services+. The difference comes from unique customer insights and value propositions backed by competencies and validated by customer experience.
Customers are faced with multiple challenges every now and then. The challenge could be of deriving maximum value from the existing IT investments, or moving beyond incident management, supporting a re-engineered or evolving business model, or leveraging technology to create new business models. At HCL, we have a 'Thinking-IT' framework which addresses four objectives:
- IT transformation - changed perspectives which can be achieved through re-thinking and re-engineering either the business processes or service architectures
- Technology Transformation - disruptive innovation by radically changing the way products and services are developed and delivered
- Operations Transformation - by significantly increasing the value derived from current IT investments and by enabling a real time and integrated transaction monitoring - resulting in high performance through a new form of operating various business elements
- Business led Transformation - through high focus on domain trends, needs and solutions
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- Application Development
- Application Management and Operations
- Application Portfolio Optimization
- Enterprise Content Management (ECM)
- Enterprise Resource Planning
- Full Services Co-Sourcing
- Independent Verification and Validation
- Mainframe Services
- Mechanical Lifecycle Engineering
- Remote Infrastructure Management
- Software as a Service (SaaS)
- Systems Engineering
- Software Engineering
- SOA Reference Architecture
- Web Technology
