Services +

'Thinking IT' Framework

Customer centric value offerings establish the difference between services and services+. The difference comes from unique customer insights and value propositions backed by competencies and validated by customer experience.

Economic turbulence has forced CIOs & CTOs across the world to redefine their priorities & business objectives. Some of them include deriving maximum value from the existing IT investments, moving beyond incident management and leveraging technology to create new products & business models. At HCL, we have a 'Thinking-IT' framework which addresses four objectives:

1. IT Transformation - Re-engineering business processes or service architectures
2. Technology Transformation - disruptive innovation by radically changing the way products and services are developed and delivered
3. Operations Transformation - by significantly increasing the value derived from current IT investments and by enabling a real time and integrated transaction monitoring - resulting in high performance through a new form of operating various business elements
4. Business Transformation - through high focus on domain trends, needs and solutions

Read on

• Application Development
• Application Management and Operations
• Application Portfolio Optimization
• Enterprise Content Management (ECM)
• Enterprise Resource Planning
• Full Services Co-Sourcing
• Independent Verification and Validation
• Mainframe Services
• Mechanical Lifecycle Engineering
• Remote Infrastructure Management
• Software as a Service (SaaS)
• Systems Engineering
• Software Engineering
• SOA Reference Architecture
• Web Technology