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SIAM customer testimonials

ArcelorMittal Europe, the world’s largest steel producer, with an IT portfolio which comprises of Dozens of shared IT services and Hundreds of IT service providers spread all over the globe lists “Service Integration Management” as a vital need for business.

“In the current IT landscape, business functions do not necessarily rely on their IT organization to provide computerized services and apps. Cloud and web-based solutions and managed services are addressed by the business functions as extensions of their IT organization. The advent of new services appearing and sold as “ready to use,” or “plug and play” have added to the confusion. Thus the need for complex service integration has brought on a shift in everyone’s mind-set, and is one of the key focus areas of the ArcelorMittal IT organization. HCL is helping ArcelorMittal in this journey by providing a common Europe Service Desk and a common set up ITIL process and tools based on their Gold Blue Print and ServiceNow propositions.” -

Christophe Bauret, Head of Service Management, ArcelorMittal Europe

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