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SIMY CHACKO

Employee picture: 
SIMY CHACKO
Employee Name: 
SIMY CHACKO
Employee Designation: 
Deputy General Manager with HCL Technologies.
Impact: 
  • As a result of 44% improvement in the malware detection rate, client’sproduct became one of the top 5 in terms of detection rate  
  • ISE and ITS helped HCL in winning a valuable business in sustenance,testing and support  
  • iPlan accelerated the rate of product innovation by 25% and reducedcustomer support overheads up to 45%
Solution: 
  • Simyand his team put together two dynamic tools called IntelligentSustenance Engineering (ISE) and Intelligent Tech Support (ITS)  
  • The ERS team saw another opportunity and created a tool called iPlanwhich is conceived as the panacea for business pain points
Problem: 
  •  Working particularly on product sustenance and support service, Simy reckonedthe need to better the quality, time to market of the product and productivity of engineering team
Situation: 
  • The client is an anti-virus vendor   
  • Simy from HCL, as part of ERS Practice group, was helping the client inimproving the malware detection rate
Caption: 
HCL won business worth $56.97 Mn
Line of Busniess: 
Engineering AND R&D Services
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