Software Engineering

Going beyond time to market and cost benefits, a more sustained top line and bottom line growth can be created with integrated life-cycle services.

With the software market space getting more mature, enterprises today view software products as a key driver to maintain their competitiveness and look towards vendors not just for licenses but also for business value addition, expert consulting, and support. The market is heading towards “consolidation” with ISVs focusing on acquisitions. This has resulted into incoherent portfolios, complex organization structures and increased margin pressures on ISVs. Within the changing scenarios, ISVs are facing challenges like New Technology Adoption and lack of Business Lifecycle Impact in current offshore development strategies and are seeking integrated life-cycle services are key for strategic impact through offshoring, ISVs now want their Global SI partner to make top line impact and provide market access.

HCL Software Engineering Practice - an overview

HCL’s Software Engineering services provide end-to-end and integrated services to ISVs and help them expand their market footprints, sustain and attain domain leadership and utilize global partnerships for increasing profitability and revenues.

HCL’s Software Product services takes vigor from the huge Engineering and R&D investments and our three decade long engineering excellence combined with proven expertise in Enterprise Application Services, HCL benefits and leverages from its long experience with more than 80 independent software vendors (ISV) as its clients including:

• 7 out of top 10 ISVs
• 3 out of the top 5 Enterprise ISVs
• Top 3 Infrastructure ISVs
• 3 out of top 5 Internet based companies

Our extensive experiences with the world’s top ISVs and our capabilities in Infrastructure Management and Enterprise Applications services enable us to serve Infrastructure ISVs, Enterprise ISVs and Internet companies. We provide end-to-end integrated services across verticals like Financial Services, Manufacturing, Retail and Hi-tech, based on solutions-focused methodologies. The below mentioned figure highlights the HCL’s ISV Business cycle

HCL Software Engineering services offer specific business benefits to customers:

• New Technology Services
  • In-house Technology Management Office for focused innovation
  • New Technology Centers of Excellences (CoEs)
  • Integrated offerings - Enterprise Application Services + Infrastructure Management + BPO
  • Annual R & D budget of 70 million dollars
• Product Development
  • Accelerated Delivery Frameworks (ADF) for faster release cycles
  • Increased productivity through process maturity and end-to-end experience
  • Micro-vertical trained professionals - 18000 person-years of experience
• Active Product Services/Professional Services
  • Experience across business process & platforms
  • Full product sustenance services
  • Improved CSAT Score (Quarterly Aggregate of 4.4)
  • 24*7 Integrated Helpdesk
• End of Life Product Solutions
  • Sustenance cost reduction of 25% to 50% over time
  • 50% to 100% release of locked resources
  • Reduction of bug backlog by > 90%
  • Full ownership of customer support and escalations