Service offerings

HCL provides integrated Lifecycle Services for ISVs and is committed to create a Top Line impact for ISV partners as the fundamental basis for our Partnership Proposition across Product Lifecycles. ISVs can leverage HCL’s integrated lifecycle services, depth of domain expertise and focus on value-creation for maximum impact on business – top-line and bottom-line. Our service offerings cover:

• New Technology Services

  HCL help its customers to adopt their IT environments to new and emerging technologies and provide R&D services through its certified research labs and resources. We manage innovation and help you increase your productivity through new technology adoption. We cater your need of Market Feasibility studies and R&D on new technologies for increase time-to-market and maintaining In-house R&D teams for technology management.

• Product Development

  HCL takes the ownership of Architecture Consulting services, Testing services, and Prototyping and Implementation phases of clients’ product development initiatives. Our end-to-end services and process maturity leads to more than 30% cost reduction and 20% time-to-market reduction.

• Active Product Services/Professional Services

  HCL’s active product support services offer technical support from L1 to L4 levels and also provide Sustenance Engineering, Bug Fixing, and Product based Service Extension like White labeling and SaaS. Our professional services will help customers in:

  • Rapid Product Deployment
  • Increased CSAT
  • Innovation in Software Delivery Models
  • Outcome based pricing model for 30 to 50% cost Reduction
• End of Life Product Solutions

  We take the complete ownership of our customers’ EOL products and offer Lifecycle Extension, L1-L4 Technical Support, Sustenance Engineering, Bug Fixing, and EOL Product ownership. We take charge of complete Engineering segment of EOL and provides Product Sustenance, Product Life-Extension, and End-Customer Support Solutions. Our EOL Services provide :

  • Near 100% bandwidth creation
  • Reduced Backlog by over 30%
  • Enhanced CSAT
  • Enhanced revenues in many cases