Vice President, Principal Analyst, Forrester Connie Moore is a Vice President, Principal Analyst with Forrester. She has more than 25 years of experience in the IT industry and has been an analyst for 19 years. Most of her research focuses on business process management and business optimization. Connie is a widely sought speaker. She has keynoted at many industry events, chaired 10 business process and workflow conferences in Europe and the United States, served as a director of AIIM International, the premier association for the content management industry and is a member of the Association of Business Process Management Professionals. Some of her latest BPM research reports are “Empower Customers by Transforming Business Processes”, “A Battle Cry for Clarity in Business Process Improvement Approaches” , “Your Guide to Forrester’s Business Process Management Framework”, “Effective Business Change Management requires more than a wait-and-see attitude” etc.