Customer Centric Transformation Principal, Heads Customer Centric Solutions GroupHCL Technologies Rajbir Singh Is a Customer Centric Transformation Principal and Heads Customer Centric Solutions Group at HCL. Rajbir has helped many Insurance, Banking, Media and Telecom clients improve customer experience and CRM capabilities and provided significant benefits. Rajbir won MAD-JAM Innovation award for CE transformation of Client On Boarding processes and applications. In addition Customer Experience and Customer Centric Transformation, he has worked across BPR, E-business Strategy, IT Strategy, Change Management and Business Strategy engagements. He has worked with customers in US, UK, India and West Asia. Rajbir’s other interest areas are Innovation and Complexity Management.