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Implementation of a web based warranty claims processing systems for a leading tier-1 auto component supplier

Implementation of a web based warranty claims processing systems for a leading tier-1 auto component supplier

Client

Client is a leading tier 1 supplier based in the US, providing automotive systems, components and modules for leading original equipment manufacturers.

Project Description

The client was looking for a web based warranty claims processing system to track claims, provide redictive and warranty analytics.

Key Drivers

  • Lack of real time data for managing warranty claims
  • Extended Claims processing cycles
  • Need for visibility into failure rate, component availability, customer satisfaction
  • Existing system was complex ,designed in multiple environments, difficult to maintain

 

Solution Highlights

 

  • Captures real time warranty and technical data; Warranty analytics – reports, dashboards
  • Collect customer and parts information and determine component warrant ability
  • Addresses following key functional areas of the application - Vehicle Registration, Repair Facility, Material Review process, Warranty Campaign Management, VIN History
  • User friendly system for use by customer service representatives , dealers and warranty analysts
  • Integration with financial system to facilitate payment
  • Predictive analytics with early warning system for parts failing based on algorithms

 

Benefits

 

  • Reduced claims processing time by 20%
  • 40% higher system performance and user friendliness
  • Detect defects early, leading to savings on warranty costs and legal liabilities.
  • 35% cost saving thru onsite-offshore development/ maintenance model.

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