Skip to main content Skip to main navigation Skip to search Skip to footer

Benefit Administration for a Leading Insurance and Financial Services Provider

Benefit Administration for a Leading Insurance and Financial Services Provider

Client Information

A large U.S. multinational that provides a broad range of insurance and financial services

Business Challenges

  • Non-standardized processes
  • HR processes were non responsive to the changing business environment
  • High HR operating costs associated with employee turnover; resources required to maintain SLAs
  • Challenges associated with disaster recovery and information security planning
  • Limited talent available at the client's location(s)

HCL Solution

  • 100% quality control by deploying a maker/checker approach to improve the accuracy of highly critical processes
  • Regular reconciliations and review of reject/warning logs by account analysts to resolve errors
  • Integrated process framework to align all organizational processes with the client's expectations

Value Delivered

  • Reduced cost of operations by 45%
  • Reduced avoidable errors by 78%
  • Industrialized processes through 6-Sigma and LEAN interventions
  • Streamlined payroll processing function and efficient process delivery – reducing payroll delays/adjustments by 62%
  • Scalable and replicable processes to allow better management of seasonal volume spikes by 30%
  • Integrated global service delivery management – integrated DRP and security implementation
  • Global information analytics framework for on demand decision making

DOWNLOAD THE SUCCESS STORY

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.