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HCL BPO's solution improved quality of purchase-pay transactions by 18%

HCL BPO's solution improved quality of purchase-pay transactions by 18%

The Client

The Client is a leading microprocessors, Flash Memory chips' manufacturer in the world. A Fortune 500 Company, this client is 17,000 employees strong with revenues of $ 6 billion.

Business Need

With a global scale of operations, the company needed to improve its efficiencies in purchase order transactions. Standardization of the process by benchmarking was required to enhance vendor satisfaction as well as internal customer satisfaction.

HCL's Solution

The HCL BPO solution comprised of multiple initiatives to meet the business needs of the client. E-initiatives were supported and negotiations were carried out for better credit /payment terms. The commercial order release was managed for 70% of their procurement spend by creating purchase order and scheduling agreements. A marked improvement was seen in the resolution of discrepancies regarding quality / receipt of goods, invoicing and payments and the follow up on material was also speeded up.

Metrics Benefits to Client
Quality of “Purchase–Pay” Transactions Processed Increased by 98 %
Cycle time for Purchasing Transaction to be Completed Reduced by 75 %
Number of Purchase Order Transactions
Processed/ FTE / Month
Increased by 300%
Cost/ Purchase Reduced by 33%
Internal Customer Satisfaction
(on a 0-10 scale)
Increased 20%


Successful implementation of HCL's solution has helped the client reduce costs and also the number of vendors.

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