Skip to main content Skip to main navigation Skip to search Skip to footer

HCL BPO's solution lent muscle to process high volume of transactions

HCL BPO's solution lent muscle to process high volume of transactions

The Client

Largest Conveyancing Company formed in 1997 with operations across UK, the client provides end-to-end solutions in buying and selling of residential properties.

Business Need

The client needed to power its external resources to cater to additional business. Extra muscle was required to process high volume of transactions within a set time frame while also guaranteeing quality. The client also needed to ensure a consistent innovation in process design to maintain market leadership.

HCL's Solution

HCL adopted a multi-level approach spanning dynamic workflow management, Internal MIS, consistent quality, process improvement and re-engineering. The solution comprised of Indexing and Cataloging, Title searches, Request for title deeds from mortgage lenders/customers, Request redemption statement from mortgage lenders, Transpose search results into the case, Creating and dispatching letters to lenders, client. The solution also enabled a review of office copy entry and redemption statement, while also enabling a check for negative equity and facilitating review agreement.

Results

Daily and calibrated Quality checks ensured that the client was able to maintain high standards. Process re-engineering led to reduced Average Handling Time (AHT), and also an enhancement in knowledge.

DOWNLOAD THE SUCCESS STORY

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.