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Implementation & Integration with Big Machines Case Study

Published Date: 
May 03, 2012
Customer Background
The organization, based in Silicon Valley, designs, manufactures, and sells networking solutions and management applications for local, metro, and wide area networks (LANs/MANs/WANs), as well as storage area networks (SANs), focusing on data center, enterprise campus, and service provider environments.
Business Challenges
  • Challenges with multiple entry points, loss of data, scalability, SOX compliance, change control, real-time pricing and cost updates etc in the sales and deal management process
  • Multiple Geographies coverage leading to inefficiencies in lead tracking
HCL Solution Delivered
  • Integration of SFA Application (Accounts, Contact, Opportunities, Leads, Products etc) with Big Machines (for Quote Management) as well Document Engine (for generating  finalized quote documents) for managing the Sales Organization
  • Leveraging Apex for writing custom business logic within the environment so as to ensure that opportunities get passed on to Big Machines for quoting as per the organization’s business rules
  • Dedicated onsite and offshore presence to ensure transparent and close customer interaction as well as effective communication with and within the Development and Support teams
  • Real time, 360-degree visibility into the Sales Performance to the organization as the entire sales organization is on one single system
  • Integrated environment ( + Big Machines) provisioned to the Sales Organization for effective sales force automation and quoting
  • Dedicated support team (onsite as well as offshore) supporting the sales organization across all geographies on both as well as Big Machines
  • Quick and easy quote generation leveraging Big Machines and Sales & Product data from

About HCL Salesforce Practice
  • HCL’s Credentials:
    Salesforce Premier Consulting Partner
  • HCL’s SFDC Practice offers “Advise to Execute” Services covering Consulting, Implementation, Enterprise Integration and Maintenance & Support.  Key highlights of HCL practice:
  • PREMIER Consulting Partner with (Topmost Tier)
  • One of the largest pool of Certified Consultants among SFDC partners globally
  • Selected by for providing L2 Developer Support globally on platform
  • Dedicated Centre of Excellence for with IPs and frameworks including CRI™, iSM™, CTMS, ExACT, i-Migrate, etc.
  • 360 degree Market facing joint GTM with
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Facts about HCL Technologies

  • $5.7 billion global company delivering measurable business value in enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, and business services
  • Extensive global offshore infrastructure and network of offices in 31 countries
  • Providing holistic, multi-service delivery across industries — financial services, manufacturing, consumer services, public services, and healthcare