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Implementation & Integration with Big Machines Case Study

Published Date: 
May 03, 2012
Customer Background
The organization, based in Silicon Valley, designs, manufactures, and sells networking solutions and management applications for local, metro, and wide area networks (LANs/MANs/WANs), as well as storage area networks (SANs), focusing on data center, enterprise campus, and service provider environments.
 
Business Challenges
  • Challenges with multiple entry points, loss of data, scalability, SOX compliance, change control, real-time pricing and cost updates etc in the sales and deal management process
  • Multiple Geographies coverage leading to inefficiencies in lead tracking
 
HCL Solution Delivered
  • Integration of Salesforce.com SFA Application (Accounts, Contact, Opportunities, Leads, Products etc) with Big Machines (for Quote Management) as well Document Engine (for generating  finalized quote documents) for managing the Sales Organization
  • Leveraging Apex for writing custom business logic within the Salesforce.com environment so as to ensure that opportunities get passed on to Big Machines for quoting as per the organization’s business rules
  • Dedicated onsite and offshore presence to ensure transparent and close customer interaction as well as effective communication with and within the Development and Support teams
 
Benefits
  • Real time, 360-degree visibility into the Sales Performance to the organization as the entire sales organization is on one single system
  • Integrated environment (Salesforce.com + Big Machines) provisioned to the Sales Organization for effective sales force automation and quoting
  • Dedicated support team (onsite as well as offshore) supporting the sales organization across all geographies on both Salesforce.com as well as Big Machines
  • Quick and easy quote generation leveraging Big Machines and Sales & Product data from Salesforce.com

About HCL Salesforce Practice
  • HCL’s Salesforce.com Credentials:
    Salesforce Premier Consulting Partner
  • HCL’s SFDC Practice offers “Advise to Execute” Services covering Salesforce.com Consulting, Implementation, Enterprise Integration and Maintenance & Support.  Key highlights of HCL Salesforce.com practice:
  • PREMIER Consulting Partner with Salesforce.com (Topmost Tier)
  • One of the largest pool of Salesforce.com Certified Consultants among SFDC partners globally
  • Selected by Salesforce.com for providing L2 Developer Support globally on  Force.com platform
  • Dedicated Centre of Excellence for Salesforce.com/ Force.com with IPs and frameworks including CRI™, iSM™, CTMS, ExACT, i-Migrate, etc.
  • 360 degree Market facing joint GTM with Salesforce.com
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Facts about HCL Technologies

  • $5.4 billion global company delivering measurable business value in enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, and business services
  • Extensive global offshore infrastructure and network of offices in 31 countries
  • Providing holistic, multi-service delivery across industries — financial services, manufacturing, consumer services, public services, and healthcare