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Managed Support Services Case Study

Published Date: 
May 03, 2012
Customer Background
A global financial service company with its headquarters in Frankfurt, Germany. The investment bank division is head-quartered in London, United Kingdom.
Business Challenges
  • Seamless Business Continuity for Application Management development and production support for multiple technologies in PWM -IT in US.
HCL Solution Delivered
  • Run the Business solution through L1, L2 and L3 helpdesks
  • Support  team manages configuration  issues, data clean up, batch job monitoring, ad-hoc report generation, change requests ,development of new functionalities, enhancements and  production support
  • Process management  of  new developments e.g. requirement analysis, testing , UAT, and User education
  • Leverage the standard features and building custom applications
  • Study Customer processes to suggest and implement value adding enhancements
  • Smooth “run the business” scenario across multiple applications within different business divisions
  • Process improvements and customizations to improve business efficiency
  • Understanding of complexities of Production support environment

About HCL Salesforce Practice
  • HCL’s Credentials:
    Salesforce Premier Consulting Partner
  • HCL’s SFDC Practice offers “Advise to Execute” Services covering Consulting, Implementation, Enterprise Integration and Maintenance & Support.  Key highlights of HCL practice:
  • PREMIER Consulting Partner with (Topmost Tier)
  • One of the largest pool of Certified Consultants among SFDC partners globally
  • Selected by for providing L2 Developer Support globally on platform
  • Dedicated Centre of Excellence for with IPs and frameworks including CRI™, iSM™, CTMS, ExACT, i-Migrate, etc.
  • 360 degree Market facing joint GTM with
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