Product Evaluation and Solution Design Case Study
Published Date:
May 03, 2012
Customer Background
A Leading UK based Media company.
Business Challenges
Enhance existing CRM capabilities of Salesforce.com
Solution Delivered
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HCL engaged with the customer to define the requirements of replacement of the current advertising/ AOE system. HCL in the capacity of technical solution architect and subject matter expertise worked closely with the customer to achieve the following:
- High level scope definition
- Evaluation of various products both On-Premise and on Cloud
- Shortlisted potential solution options that meets customer requirements
- Created technical architecture based on chosen technology components
Based on the domain consulting and solution design performed by HCL, the following two solution options were proposed and compared:
Option 1: Combination of Operative.one and Salesforce.com
Option 2: Development on Force.com using Apps Exchange product – BigMachines
Benefits
- Leveraged existing technology investments of the customer
- Cost effective solution and high returns on investment
- Strong ad-order management system along with Force.com for additional development
- SAAS/ Cloud based strategy for a futuristic IT landscape
- Quicker implementation, seamless user experience based on Salesforce.com UI and single user interface to Sales executives
- Provide real-time information to the management to enable faster and accurate decision making
About HCL Salesforce Practice
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HCL’s Salesforce.com Credentials:
- HCL’s SFDC Practice offers “Advise to Execute” Services covering Salesforce.com Consulting, Implementation, Enterprise Integration and Maintenance & Support. Key highlights of HCL Salesforce.com practice:
- PREMIER Consulting Partner with Salesforce.com (Topmost Tier)
- One of the largest pool of Salesforce.com Certified Consultants among SFDC partners globally
- Selected by Salesforce.com for providing L2 Developer Support globally on Force.com platform
- Dedicated Centre of Excellence for Salesforce.com/ Force.com with IPs and frameworks including CRI™, iSM™, CTMS, ExACT, i-Migrate, etc.
- 360 degree Market facing joint GTM with Salesforce.com
