Published Date:
Nov 18, 2010
Business Need
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To migrate to the latest version of the third party product wherever an old version was already in place
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To implement the latest version where this was not being used before
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The Client wanted to reduce the turnaround time for the development and support of this application
Challenges
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Mix of profiles with skills from Perl, Shell Scripting and Oracle, Production Support and Business Analyst skills which are difficult to procure
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Slow Learning curve for the new joinees
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Highly time critical environment due to the 24*7 nature of the application
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Language constraints and time zone differences
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Covering a part of the US time zone from Bangalore by key people so as to have an overlap with the client and onsite team to ensure better coordination
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Understanding the client environment, which varies from location to location in terms of the applications interfacing with the third party product
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New Learning curve for each new location where the third party product is implemented as the applications and their interfaces vary
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Lack of documentation and Standard processes and procedures from the Client's side
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Continuous trainings for the team members, as resources skilled in the third party product are not easily available in the market
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Interactions and coordination between the different vendors in different regions is a major challenge
HCL Solution
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Development and Documentation (2005 Plan) through the third party product competence group
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Maintaining and enhancing Client's OMS architecture
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Interface development and integration with upstream and downstream applications
Benefits / Value Delivered
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Implementing common processes and suggesting standard procedures like Checklists for Trading Desk Setup, Version Control of all documentation at client locations
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As there was no documentation available with the Client, HCL created a Knowledge Repository with all training documents which is maintained in CVS (Concurrent Versions System) and accessible to all team members and client and is constantly updated
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Reduced reliance on people and increased reliance on procedure and processes
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Proactive identification of risk factors and mitigating the same
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Reduced attrition due to cross training and rotation of resources
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Reduction in time taken to make a new recruit productive from 4 months to 2 months due to extensive documentation and standard procedures
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Doing a change impact analysis every time before making any change
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Increased Client confidence in HCL's capabilities which has resulted in handling higher responsibility functions and has in turn has released significant Client bandwidth
