Skip to main content Skip to main navigation Skip to search Skip to footer

Success Story

Implementation of a leading third party product for a Leading Investment bank leading to Proactive identification of risk factors and mitigating the same

Published Date: 
Nov 18, 2010

Business Need

  • To migrate to the latest version of the third party product wherever an old version was already in place
  • To implement the latest version where this was not being used before
  • The Client wanted to reduce the turnaround time for the development and support of this application


  • Mix of profiles with skills from Perl, Shell Scripting and Oracle, Production Support and Business Analyst skills which are difficult to procure
  • Slow Learning curve for the new joinees
  • Highly time critical environment due to the 24*7 nature of the application
  • Language constraints and time zone differences
  • Covering a part of the US time zone from Bangalore by key people so as to have an overlap with the client and onsite team to ensure better coordination
  • Understanding the client environment, which varies from location to location in terms of the applications interfacing with the third party product
  • New Learning curve for each new location where the third party product is implemented as the applications and their interfaces vary
  • Lack of documentation and Standard processes and procedures from the Client's side
  • Continuous trainings for the team members, as resources skilled in the third party product are not easily available in the market
  • Interactions and coordination between the different vendors in different regions is a major challenge

HCL Solution

  • Development and Documentation (2005 Plan) through the third party product competence group
  • Maintaining and enhancing Client's OMS architecture
  • Interface development and integration with upstream and downstream applications

Benefits / Value Delivered

  • Implementing common processes and suggesting standard procedures like Checklists for Trading Desk Setup, Version Control of all documentation at client locations
  • As there was no documentation available with the Client, HCL created a Knowledge Repository with all training documents which is maintained in CVS (Concurrent Versions System) and accessible to all team members and client and is constantly updated
  • Reduced reliance on people and increased reliance on procedure and processes
  • Proactive identification of risk factors and mitigating the same
  • Reduced attrition due to cross training and rotation of resources
  • Reduction in time taken to make a new recruit productive from 4 months to 2 months due to extensive documentation and standard procedures
  • Doing a change impact analysis every time before making any change
  • Increased Client confidence in HCL's capabilities which has resulted in handling higher responsibility functions and has in turn has released significant Client bandwidth
To download this resource
Please fill in following form :

Facts about HCL Technologies

  • $5.4 billion global company delivering measurable business value in enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, and business services
  • Extensive global offshore infrastructure and network of offices in 31 countries
  • Providing holistic, multi-service delivery across industries — financial services, manufacturing, consumer services, public services, and healthcare