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HCL Optimizes Operational IT Costs for a Leading Home Furnishing Retailer through Managed Services

Published Date: 
Feb 14, 2012

Our client is a leading global home furnishing retailer selling Scandinavian-style home furnishings with fully integrated IT supply chains. They pioneered flat-pack, self-assemble furniture and accessories manufactured largely in developing countries to curtail cost. They have operations in 41 countries – 29 trading service offices in 25 countries and 27 DCs and 11 CDCs in 16 countries.

The company’s IT landscape comprises of four business processes and 16 application areas that manage IT operations spanning Supply Chain Planning and Execution, Supply Chain Integration, Retail Management and Store Operations, Merchandizing Solutions, POS Solutions, Infrastructure Support and B2B Integration.

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Facts about HCL Technologies

  • $5.7 billion global company delivering measurable business value in enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, and business services
  • Extensive global offshore infrastructure and network of offices in 31 countries
  • Providing holistic, multi-service delivery across industries — financial services, manufacturing, consumer services, public services, and healthcare