HCL Takes Over IS functions for Europe’s Leading Electrical Online Retailer

Our client is one of Europe’s leading electrical online retailers with over $12 billion in revenue, trading through more than 1,200 physical and online stores, spanning 28 countries and employing 40,000 people. More than 100 million customers shop in-store and online every year.

Through a multi-channel approach, our client offers customers a comprehensive range of after sales services. Besides focusing on brown goods, it also focuses on more specialized items like PCs, accessories and mobile telephony equipment. This has helped our client maintain a balance between insulation from product lifecycle vagaries and exposure to fast growing sub sectors.

• Retail & Consumer