Skip to main content Skip to main navigation Skip to search Skip to footer

CXM/CRM Package Selection

Choosing the right CXM/CRM solution is a big decision. By helping you analyze your options based on your business’s specific requirements,HCL can help you get the capabilities you need while improving processes and reducing costs. We use a three-phase method that moves from validation and scoping, through requirements definition and product evaluation, to decision preparation.

Client Needs Met

  • Fundamental decomposition of all CXM processes, which includes a full gap analysis against best practices as well as subsequent gap analysis against leading CRM tools in the marketplace
  • Analyze different packages based on the business needs and organizational fit
  • Conduct stakeholder interviews, identify current states and pain points, and align goals with sponsors and leadership teams
  • Socialize projects through future state workshops and encourage best-practices discussions
  • Build and demo solutions designed to realize future state goals and eliminate capability gaps
  • Deliver a rich solution roadmap, including TCO and scorecard assessments
SIW Optimized: 
SEO Optimized: 
Site Section: 
Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.