Are you faced with these challenges
Metrics and KPI measurement is key for an organization to gain insight into its performance. A successful Metrics program aligns the business objectives with the organization’s quality and process performance objectives. Metrics is an essential component of Engineering, Management and process improvement. It is essential that measurement be quantified in terms of Productivity, Quality or Cycle time aspects, to gauge improvement.
Metrics programs include collection of data, analysis & interpretation, decision making and using data to measure progress. The collection of data must be driven by its intended use.
HCL has helped many of its clients on definition and implementation of IT services Metrics. Some of the unique features of HCL’s Metrics and KPI consulting include
- Goal driven measurement framework approach
- Quantification of improvement and benefits, ROI & Dollar value
- Aligned to organization’s balanced score cards
- Meets model best practices from CMMI® and ITIL®, and helps measure maturity
- Leverages existing data sources and repositories
HCL suggests a 3-phase IT services metrics intervention for organizations to create and deploy a performance based metrics management system. Appropriate performance dashboards can be created based on the metrics. They provide the RAG status for projects and meet the management’s need for information and visibility, with adequate drill-down.
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